Pricing

We may charge for the chat, audio, video and/or in-clinic consultations/counselling/therapy sessions. Before availing any such service, we will apprise the User of the applicable charges for the said service. In addition to these payment terms, a user shall also be bound by the terms (if any) mentioned for specific service(s).

User(s) can make payments through any of the following available options:

• Internet Banking
• Debit/ Credit Cards
• Payment wallets
• Cash
• UPI

We do not currently accept any insurance for completed sessions, cancellations and/or any payments at M & M Fit Private Limited.

Further

1. The User agrees and accepts that all nuances and modalities relating to making payment using Internet Banking/ Debit/Credit Cards/UPI (“Virtual Payment Mode”) shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction).
2. While availing any of the payment method(s) available on the Website and Application, we will not be responsible or assume any liability, whatsoever, in respect of any loss or damage arising directly or indirectly to you due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason.
3. You understand, accept, and agree that the payment facility provided on our Website and Application is neither a banking nor financial service.

Payments

• All applicable payments should be made prior to availing Blossomm Therapy's services.
• The user's session booking(s) will not be confirmed till the payment is received by The Blossomm Therapy.
• If you are accessing our services through a third-party or your organisation, beyond any sessions that might be offered to you as part of Blossomm Therapy's association with your organisation, the user's session booking(s) will not be confirmed till the payment is received by Blossomm Therapy.
• All purchases (including bookings and Session Credits) shall remain valid only for one month from the date of purchase/credit and thereafter they shall automatically expire without any refund.

Fee Information

• For individual users, the fee per session is dependent on the selected Therapist.
• For users who are accessing sessions through their organisation/guardians/Partners, beyond their included sessions, the fee per session is dependent on the selected Therapist and specific arrangements with their organisation.

Cancellation, Reschedule and Refund

BlossoMM Therapy strives to provide the user with the best possible service in order to maximise user satisfaction. Appointments can be cancelled or rescheduled anytime by your psychologist. You are also welcome to cancel & Reschedule your appointments, as long as you provide 48 hours notice. If you cancel an appointment with less than 24 hours notice or fail to show up, you will be charged for the appointment.

The user has the flexibility to:

• Reschedule the session
• Cancel the session

Session Reschedule

BlossMM Therapy provides the user with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests BlossMM Therapy to reschedule with respect to the scheduled time of the session. You can cancel or reschedule a session booked on BlossMM Therapy up to 48 hours before the scheduled time by requesting the same either by calling us or reaching out to us via chat on our App / website. Post that, rescheduling will not be permitted and the session will be deemed to have taken place even if you, or the person you booked the session for, do not attend.

Cancellation By the User

The user can cancel the session and reschedule the session.

No session / appointment refunds will be provided for the sessions. For sessions cancelled at least 24 hours in advance, at the time of cancellation, the user has three options:

• Book a new session for a different time-slot at the time of the cancellation with the same expert.
• Take a session credit on the user's account on the BlossMM Therapy’s platform, if available. This session credit can be used within the validity period (1 month) to book a session for the same client/user/patient with the same expert.
• Transfer the fee to another client (Friend, family) for their use.

Rescheduling Of Session by BlossMM Therapy

If, due to an unforeseeable reason from BlossMM Therapy, the session is cancelled, the user will receive a session credit on their account on BlossMM Therapy, regardless of the time at which the cancellation was done. This session credit can be used within the validity (1 month) period to:

• Book a session with the same expert within the validity period (1 month).

Session Delayed/No Show by User

In the case of any delay in joining/attending the session/appointment by the user, the session/appointment duration will be cut short by the delayed amount of time. However:

• If the session is delayed beyond 5 minutes by the user in the case of a 30 minute appointment, the appointment will be considered as ‘NO SHOW’ and completed. No refund or rescheduling will be provided for the same.
• If the session is delayed beyond 15 minutes by the user in the case of a 60 minute appointment/session, the appointment will be considered as ‘NO SHOW’ and completed. No refund or rescheduling will be provided for the same.

Session Delayed due to Technical Issues

If, due to an unforeseeable reason from BlossMM Therapy end, a booked session is not completed in its entirety by BlossMM Therapy, the user may write to BlossMM Therapy at blossommtherapy@gmail.com to reschedule the session at no cost.

Cancellation By BlossMM Therapy

The practitioner reserves the right to terminate the session in case of inappropriate behaviour, severe behavioural disturbance. Furthermore, the care provider may request the consultation to be in-clinic mode if deemed necessary such as in the case of suicidal ideations. Re-booking of these sessions will be handled on a case-to-case basis.

Change in Mode Of Consultation

In an effort to make the experience of consultation seamless and provide the best user experience, we have made a provision for the user to switch the mode of consultation from virtual to in-clinic and vice versa. However, in the event the user feels that he/she might need to switch the mode of consultation, it is advised to book a virtual appointment and later switch to an in-clinic. All such changes in mode of consultation are effective only up to 1 hour before the scheduled time of the session. The practitioner reserves the right to refuse a virtual session if he/she feels that the patient can be better managed in a clinic setting as deemed essential.

Other Terms and Conditions

This Cancellation and Refund Policy must be read along with Terms and Conditions/ User Agreement available on https://blossommtherapy.com/.